-

Technical Support Rep-HYBRID ROLE

Location Akron, OH, USA Category Service (Customer & Field)
Apply Now
JOB DESCRIPTION

DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.

JOB PURPOSE:

We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.
  • Resolves cases representing technical requests from our customers troubleshoots technical and process issues
  • Takes Notes in Salesforce detailing steps and processes taken on every interaction.
  • Follow up with customers to ensure their technical issues are resolved.
  • Assist in training new Technical Support Representatives
  • Gathers data to identify and evaluate technical purchasing options.
  • Provide Best in Class service to internal and external customers
  • Availability to work evenings, weekends, and holidays on a rotation.
  • Sitting for long periods of time doing computer work

MINIMUM REQUIREMENTS:

Skill Sets:

  • Experience in customer facing position
  • Ability to maintain composure in high-stress situations
  • Problem solving and troubleshooting skills
  • Active listening and interpersonal skills
  • Strong attention to detail
  • Knowledgeable in MS Office (Excel, Word, Power Point)
  • Curiosity

Education:

  •  High School Diploma (or GED or High School Equivalence Certificate)

Preferred Requirements:

  • Associates or Bachelor’s Degree
  • Technical experience

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation.  The subsidiary or affiliate is referred to as “Vontier Company”.

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status,  gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.

Equal Opportunity Employer

No locations found

Apply Now

Get notified about similar jobs

Sign up to receive job alerts

Email should not be empty Please enter valid email
Success! Successfully subscribed for similar jobs Failure! You have already subscribed for this job Failure! Failed to subscribed for similar jobs

Get tailored job recommendations based on your interests.

Similar Jobs

  • Onboarding Support Associate

    Location North Carolina, United States, North America Category Service (Customer & Field)

    Seeking a customer-focused individual to provide effective support during product installation and setup, ensuring high satisfaction through clear communication and problem-solving. This role emphasizes collaboration, continuous learning, and contributes to innovative solutions within a dynamic, diverse environment.

  • Customer Service Representative (10am-6:30pm EST)

    Category Service (Customer & Field)

    You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and pr...

  • Customer Care Rep. - Automotive

    Category Service (Customer & Field)

    The Customer Care Specialist, reporting directly to the CS Supervisor, is a critical link to strong communications and sales support between our customer and Matco Tools. The CCS will provide correct...

  • Lead Customer Service Rep.

    Category Service (Customer & Field)

    Customer Service is the critical link to strong communications between the sales field and Matco Tools Corporate Offices. The CSRL provides the infrastructure which supports our Customer Service Repre...

  • Bilingual Customer Service Rep.

    Category Service (Customer & Field)

    The CSR provides the infrastructure which supports our Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing correct product information, pricing, and pro...

No recommendations found

Jobseekers Also Viewed

  • Professional Services Specialist

    Location Firenze, Toscana, Italy Category Other

    Purpose of the position Our customer journey extends beyond purchasing our products and services, it’s complimented by the support given to them to ensure they can continually and consistently d

  • Manufacturing Associate

    Location Lakewood, New York, United States Category Manufacturing & Operations

    As a Manufacturing Associate you will be hired to work in Assembly, Fabrication or Paint of Matco Toolboxes. Assembly team members work in a cross-functional team learning all areas of the department

  • Director of Financial Planning and Analysis

    Location Akron, OH, USA Category Finance

    Are you experienced in financial planning and analysis, strategic decision-making, and team leadership? Join a global industrial technology company dedicated to innovation and sustainability. Lead financial strategy, planning, and analysis to drive growth and align investments with strategic goals. Excel in a collaborative, results-driven culture and contribute to a more connected mobility ecosystem.

  • Sr Representative, Regulatory Affairs

    Location Barueri-sp, São Paulo, Brazil Category Manufacturing & Operations

    Buscamos um profissional experiente em assuntos regulatórios para liderar aprovações de novos produtos e atividades de manutenção no mercado LATAM. Este papel é crucial para garantir a conformidade e a entrega pontual, alinhando-se à missão de criar um futuro mais inteligente e sustentável. Habilidade em gerenciar projetos complexos e construir relacionamentos com agências regulatórias é essencial.

  • Inventory Cycle Count Supervisor

    Location Greensboro, North Carolina, United States Category Supply Chain

    Seeking a dedicated leader to oversee a team in maintaining inventory integrity through effective cycle counts and audits. This role emphasizes continuous improvement, analytical skills, and collaboration, driving excellence in inventory management to support a culture of reliability and innovation.

No recommendations found